DK Virtual PA & Marketing Services
Operating from a room above a charity shop in Soham was a good location for DK Virtual PA and Marketing Services when they first started their business in 2011. Within 3 years they had built their business from 1 customer to a client base of 31, were a team of 3, and were in desperate need of more suitable office accommodation with another member of staff. Knowing they would need finance to implement an office move they approached their bank, but were declined due to perceived credit issues and lack of tangible security.
Deborah Mulvaney & Kim Wilson, the owners of DK Virtual PA and Marketing services offer so much more than an inbound call centre, they provide call handling, administration, a PA service as well as implementing marketing campaigns for their customers.
Deborah & Kim found Foundation East’s website via a link from a government website and applied for a loan to fund the move to new premises and to purchase some modern telephone equipment. Bob Shimmon, Foundation East’s Business Loans Manager for Cambridgeshire found Deborah and Kim to be both personable and engaging. He was particularly impressed by their passion and enthusiasm for their venture. Their business plan had not been especially comprehensive but Bob was able to tease out of them the details he needed to enable him to recommend them for a small business loan.
The couple have benefitted from extensive mentoring by Alan Todd of Cambridge Business Advisors coupled with support from Adam Fernandes of UHY Hacker Young Accountants. Now settled in their new premises, the business has potential to expand even further.