Miller Installations is a family run heating company specialising in renewable energy based in the beautiful North Norfolk village of North Walsham. Experts in Ground Source and Air Source heat pumps, solar thermal, gas and oil boiler installations, full central heating systems, full bathroom installation and Underfloor Heating, as they claim on their web site, ‘if there’s a pipe to it, they probably do it’.
Realising that, as the only dedicated plumbing and heating provider in town, with the growing interest in renewable energy, there was much more that could be done with their showroom, father and son team Peter and Peter Miller began to look for finance to enable them to open a trade sales counter. Due to the high-risk nature of their sector, and a recent decline in trade stemming from the poor trading environment during the economic crisis, mainstream lenders would not consider their loan application. Luckily, Peter junior found out about Foundation East.
“Val was very encouraging from the start and although the loan application was quite involved, the attention we paid to it, mentored by Val, has served us in the long run. The process from completing the application, with her support, to getting an answer was very quick. Finding a lender whose values fitted with ours, who listened to our case, rather than just looking at the trading history and rejecting it without even meeting us, was refreshing,” advises Peter junior.
“Miller Installations is a truly local family business employing father, son, daughter and daughter in law. Highly qualified, experienced and respected in the local community Miller Installations had been through a lean period, yet had managed to turn it around and had realistic projections of future profitability. I knew they could make a go of it and was delighted when the credit panel agreed.”
The loan enabled a new trade counter to be opened, and as local installers become aware of its presence, repeat custom is beginning to show the potential of this new arm of the business. Creating two new part-time jobs, enabling more local people to visit the showroom to find out about green energy solutions and explore ways to cut their carbon emissions, the loan to Miller Installations has not only created employment opportunities, the business is delivering considerable social impacts too.